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Safety

Know who’s coming.
Know which car.

Your driver’s name, vehicle and licence plate are part of the pickup screen. Check them against the car that arrives before getting in.

How we’re preparingThe rider app
App preview. Example trip and rating.
Map © OpenStreetMap contributors

Three checks
at the curb.

Take a moment before you open the door. If something doesn’t match, don’t get in.

  • The driver’s name

    Shown on the pickup screen when your driver is on the way.

  • The vehicle

    Make, model and colour, so you know which car to look for.

  • The licence plate

    Compare the plate on the car with the plate in the app.

Let someone
follow along.

Once your driver is on the way, you can share a live link to your trip. The person you send it to sees the car on a map until you arrive. They don’t need the app or an account.

Preparation comes
before the pickup.

Driver eligibility, screening, vehicle documentation and insurance are part of preparing the service. GooseCabs is not operating rides yet.

We’ll publish the full screening and vehicle requirements, together with rider support procedures, before launch.

Read the driver requirements
Driver licensing
Alberta requires a Class 1, 2 or 4 licence for transportation network company drivers.
Background check
A Police Information Check, including a Vulnerable Sector Screen on the initial application.
Vehicle and insurance
Commercial registration, plates and insurance that covers TNC driving.
Rider support
Support procedures will be published before launch.
Illustrative view of an empty driver’s seat on a tree-lined street.
During the tripMessages and trip details stay in the app.

Useful details,
throughout the trip.

Arrange the pickup in the app
Use in-app messages to coordinate with your driver.
Keep a record to come back to
The trip details bring together the route, payment and receipt. That record helps you identify the ride if you need to ask a question.
Report a concern
Tell us about a safety or community concern. For immediate danger, call 911 first.
Report a concern

A ride should work for you.

Read about our approach to accessibility and how to tell us about a barrier.

AccessibilityCommunity guidelines